Shipping policy

Maisonelle Home Decor

At Maisonelle Home Decor, we are committed to delivering your home décor pieces safely and efficiently. Please review our shipping policy below for full details on how we handle and process orders.

 

 

Order Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• During high-demand periods, processing may take slightly longer.
• Once your order has been processed and shipped, you will receive a confirmation email with tracking details.

 

 

Shipping Timeframes

Estimated delivery times vary depending on your location:

• Domestic Shipping: 5–10 business days
• International Shipping: 7–15 business days

Please note that delivery times are estimates and may vary due to customs delays, carrier issues, or peak seasons.

Shipping Fees

• Shipping costs are calculated at checkout based on your location and order size.
• We may offer free shipping promotions from time to time. These will be clearly displayed on our website.

Order Tracking

 

Once your order ships, you will receive a tracking number via email.

Please allow 24–48 hours for tracking information to update in the carrier’s system.

Customs, Duties & Taxes

 

 

 

For international orders:

• Customers are responsible for any customs fees, duties, or import taxes required by their country.
• Maisonelle Home Decor is not responsible for delays caused by customs processing.

Incorrect Address Information

Please ensure that your shipping address is correct at checkout.

Maisonelle Home Decor is not responsible for packages delivered to incorrect addresses provided by customers.

If you notice an error in your address, contact us immediately at [your support email] before your order ships.

 

 

 

Lost or Delayed Packages

 

If your package is delayed beyond the estimated timeframe:

1. Check your tracking information.
2. Contact the shipping carrier for updates.
3. If the issue remains unresolved, contact our support team and we will assist you.

Maisonelle Home Decor is not liable for delays caused by shipping carriers, weather, or unforeseen circumstances.

Damaged Items in Transit

 

We carefully package all items to ensure safe delivery. However, if your order arrives damaged:

• Contact us within 48 hours of delivery.
• Provide clear photos of the damaged item and packaging.
• We will review and arrange a replacement or appropriate solution.

Split Shipments

 

 

 

 

In some cases, your order may be shipped in multiple packages to ensure faster delivery. You will receive tracking details for each shipment if applicable.

 

If you have any questions about shipping, please contact our support team at charliecollins05082010@gmail.com

 

 

Thank you for choosing Maisonelle Home Decor where elegance meets comfort.